Friday, March 25, 2011

Unwanted Text Messages and E-Mail on Wireless Phones and Other Mobile Devices

If you registered your phone number with the NDNC registry...your registration will not expire. Telephone numbers placed on the National Do Not Call Registry (in the U.S.) will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. Read more about it at http://www.ftc.gov/opa/2008/04/dncfyi.shtm.


In July 2003, you could register your cell phone number in the National Do Not Call Registry (U.S.). With so many people using smart phones sometimes unsolicited text messages bypass your service provider's domain registry. Can't remember if and when you submitted your number to the NDNC registry? Verify if and when your phone number was registered. 

Domain Names
This is a list of Domain Names to which marketers may not send unsolicited e-mail because the messages go to wireless devices, including cell phones and pagers. These names were provided by wireless providers to protect their customers. This is not a list of spammers. 

The purpose of the domain name registry is to protect cellular and other commercial mobile radio service (CMRS) wireless consumers from unwanted commercial electronic mail messages, by identifying, for those who send commercial electronic mail messages, Internet domain names used to transmit electronic messages to CMRS consumers.

CAN-SPAM: Unwanted Text Messages and E-Mail on Wireless Phones and Other Mobile Devices

Follow the online wizard to report the violation.
The options to file a complaint: Disability Access to Communications Services adn Equipment, Junk Fax, Telemarketing, Prerecorded Message and Do Not Call, Wired Telephone, Wireless Telephone, Broadband Service adn VoIP, Broadcast (TV and Radio), Cable, and Satellite Issues, Tower Light Outages or Signal Interference.


You can file FCC Form 1088G - Call or Message to Wireless Device (Cell Phone or Pager) Complaint. Please choose a convenient method, online, phone, mail, or fax to file your complaint. We highly recommend using our online form. This will ensure that all required information is received.

Online Form – Recommended Method Approved by OMB 3060-1088
FCC notice required by the Privacy Act and the Paperwork Reduction Act

Phone - FCC Consumer & Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET to answer your questions and assist you in filing a complaint. Call toll-free at 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL- FCC (1-888-835-5322) TTY.

For all the other methods, download/print the complaint form: Form 1088G English (PDF) or Form 1088G EspaƱol (PDF)

Postal-Send your complaint to the following address, making sure to include copies of all supporting information.
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

Fax-The completed complaint form may be faxed toll-free to: 1-866-418-0232. Be sure to include all required information to prevent delay in the processing of your complaint. 

So if you receive one of those unwanted text messages or calls promising you something that seems to good to be true...don't just delete...report it.


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